Support
Last updated October 13, 2026
Contact us
Email us and we'll reply as soon as we can. Include your account email and, for a song problem, the song's title.
support@sonicaai.comCommon questions
My song failed. Did I lose credits?
No. If a system error stops a song, the reserved credits go back to your wallet automatically. You'll see "Failed · refunded" on the song.
How do I cancel my subscription?
Go to Profile → Subscription and tap "Cancel subscription". You keep your plan and credits until the end of the period you've paid for, and you won't be charged again. Changed your mind? Tap "Keep my plan".
How long does a song take?
Usually 30–120 seconds. You can leave the page — you'll get a notification when it's ready.
Can a song be sung in my own voice?
Not yet. The engines use their own built-in singers. You can speak or sing your lyrics into the mic buttons to turn them into text.
Who owns the music I make?
You're responsible for the songs you generate and how you use them. See the Terms for details.
Report a song for copyright or abuse from that song's page. See also our Terms and Privacy Policy.